Returns & Refunds

If your order arrives damaged or incorrect, contact us within 30 days of delivery with your order number and a photo of the issue and we'll make it right.

Because items are produced on demand, size exchanges are handled on a case-by-case basis. Please review size charts carefully before ordering.

To request an exchange, contact support@officialkrisray.com with your order details.

Approved refunds are issued to the original payment method. Refund timing depends on your bank or card issuer.